Frequently Asked Questions

Explore our FAQ section

for quick answers to common queries.

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949-200-6910

I’m interested. What’s the first step?

We’re excited to work with you whenever you’re ready! Contact us today, and we will set a time to chat. Once we understand the scope of your project, we’ll provide a free, no obligation project estimate. Whether you have a tight timeline or just want a consultation, it’s all good! We’ll offer you personalized solutions and advice.

How fast can you complete a project for me?

We get it; you needed your project done yesterday. And our design team is dedicated to meeting your project timelines. We know stuff happens sometimes, so if you have a rush job, we can work with it. If it’s possible and reasonable, we will deliver.

How and when will I get my final artwork?

When the job is approved, and you have made the final payment in full, we’ll send you the completed files via email and have websites available live on the Internet.

Why shouldn’t I have my own design people on staff?

Choosing us to design your work will ensure professionalism and give your employees more time to work on other things. Too many times companies waste time and resources as they struggle to design marketing materials. Save time and money by having our expert design team at Urban Geko partner with you.

Who owns the rights to any design work?

Unless you want to buy the rights, the design firm that produces the piece retains the right to their creations. This is a general standard within the industry. When designing, we sell the specific rights for you to use it. Copyright laws protect against additional or unauthorized use without usage fees or permission.

Money is tight right now. Can you work with my budget?

Before starting any project, we provide you with a written cost estimate that outlines precisely what will be accomplished for the price quoted. We double-check that the initial quote we provide you with covers the services you need.

What sets your agency apart from others in the industry?

Our clean, contemporary, and award-winning designs leave a lasting impression on you and your clients. We offer the most personalized customer service in town. We’re known among our clients and peers as one of the most reliable, creative design firms in California. We listen to our clients, build long-term partnerships and make them a part of our family. If you are looking for a reliable top-notch orange county web design company, we’re your firm!

What measures do you take to ensure our projects are completed on time and within budget?

Our project management process is designed to ensure timely delivery and adherence to budget constraints without compromising quality. We start by defining clear project objectives, scope, and timelines, and we provide regular updates throughout the project lifecycle. Our team is committed to open communication, transparency, and collaboration, and we work closely with you to address any challenges or changes that may arise along the way. By prioritizing efficiency, accountability, and attention to detail, we ensure that your projects are completed on time and within budget.

How do you approach client collaboration and communication?

We believe in transparent and open communication with our clients throughout every stage of the project. We provide regular updates, seek feedback, and encourage collaboration to ensure that our clients are involved and informed every step of the way.

How do you handle feedback and revisions during the design process?

We welcome feedback from our clients and view it as an opportunity to refine and improve our work. We have a collaborative approach to the design process, allowing for multiple rounds of revisions to ensure that the final product meets our clients’ vision and objectives.

What level of involvement do you expect from us as clients?

We value our clients’ input and involvement throughout the project, and we encourage open communication and collaboration. While we take the lead on design and execution, we rely on our clients’ insights and feedback to ensure that we’re aligned with their goals and expectations.

How do you handle tight deadlines and last-minute requests?

We understand that deadlines can sometimes be tight, and we’re accustomed to working under pressure to meet our clients’ needs. Our team is flexible, adaptable, and resourceful, and we’re committed to delivering high-quality work on time, every time.

Can you accommodate specific design preferences or brand guidelines?

Absolutely! We understand the importance of consistency and brand integrity, and we’re happy to accommodate our clients’ specific design preferences and brand guidelines. Whether you have existing brand assets or need assistance developing brand guidelines, we’re here to help.

What is your approach to project management and workflow?

Our project management approach is efficient, transparent, and collaborative. We utilize industry-leading project management tools to streamline workflows, allocate resources effectively, and ensure timely delivery of projects within budget.

Can you provide ongoing support and maintenance for our design projects?

Yes, we offer ongoing support and maintenance services to ensure that your design projects remain up-to-date, secure, and optimized for performance. From regular updates and backups to troubleshooting and technical support, we’re here to help you every step of the way.

How do you ensure that our branding and design assets are consistent across all channels?

We take a holistic approach to branding and design, ensuring consistency across all channels, mediums and touchpoints- both off and online. We develop comprehensive brand guidelines and design systems that govern the use of logos, colors, typography, and imagery, ensuring a cohesive brand identity across print, digital, and social media platforms.

How do you handle multicultural or multilingual design projects?

We have extensive experience working on multicultural and multilingual design projects and are well-equipped to accommodate diverse audiences and languages. From localization and translation services to culturally sensitive design considerations, we ensure that our design solutions resonate with your target audience regardless of language or cultural background.

How do you approach accessibility and inclusivity in design?

We’re committed to creating inclusive and accessible design solutions that prioritize usability and accessibility for all users, including those with disabilities. We adhere to WCAG guidelines and best practices for accessibility, ensuring that our designs are navigable, readable, and usable by everyone.

What measures do you take to ensure the security and confidentiality of our sensitive information?

We take data security and confidentiality seriously and have robust measures in place to protect our clients’ sensitive information. From secure file storage and data encryption to strict access controls and confidentiality agreements, we prioritize the security of our clients’ data at all times.

Can you provide assistance with content creation and copywriting?

Yes, we offer comprehensive content creation and copywriting services to complement our design offerings. Whether you need help crafting compelling website copy, writing engaging social media posts, or developing informative blog articles, our team of experienced writers and content creators is here to help.

Can you provide assistance with branding strategy and market positioning?

Yes, we offer comprehensive branding strategy and market positioning services to help you establish a strong brand identity and competitive advantage in the marketplace. From brand audits and competitor analysis to brand positioning and messaging, we’ll help you define and differentiate your brand to attract and retain customers.

What is your pricing structure and payment process?

Our pricing structure is tailored to the specific needs and requirements of each project, and we offer flexible payment options to accommodate our clients’ budgets and timelines. We provide detailed project proposals and transparent pricing estimates upfront, and we work closely with our clients to ensure clarity and transparency throughout the payment process.

How do you ensure that our design projects align with our business goals and objectives?

We start every project with a thorough discovery phase to understand your business goals, target audience, and competitive landscape. From there, we develop a customized design strategy that aligns with your objectives and supports your overall business strategy. We prioritize collaboration and communication to ensure that our design solutions are always aligned with your evolving needs and goals.

Can you help us establish a unique brand identity that sets us apart from competitors?

Absolutely! We understand the importance of differentiation in today’s competitive market. Our process involves in-depth research into your industry, target audience, and competitors to identify what makes your brand unique. From there, we work closely with you to develop a brand identity that authentically reflects your values, resonates with your audience, and distinguishes you from the competition.

What role does user experience (UX) design play in your design process?

User experience (UX) design is a critical component of our design process, as it focuses on creating intuitive, user-friendly experiences that delight and engage users. We conduct user research, create user personas, and develop wireframes and prototypes to ensure that our designs meet the needs and expectations of your target audience.

How do you approach accessibility and inclusivity in design?

We’re committed to creating inclusive and accessible design solutions that prioritize usability and accessibility for all users, including those with disabilities. We adhere to WCAG guidelines and best practices for accessibility, ensuring that our designs are navigable, readable, and usable by everyone.

How do you approach sustainability and eco-friendly design practices?

We’re committed to sustainability and eco-friendly design practices and strive to minimize our environmental impact in everything we do. We prioritize the use of recycled materials, eco-friendly printing techniques, and sustainable design practices to reduce waste and carbon emissions and promote a healthier planet for future generations.

How do you approach responsive design for websites and digital assets?

We prioritize responsive design principles to ensure that our websites and digital assets are optimized for viewing across all devices and screen sizes. We employ mobile-first design techniques, flexible layouts, and fluid grids to create seamless and consistent user experiences that adapt to the user’s device and viewport.

Can you provide assistance with social media strategy and management?

es, we offer social media strategy and management services to help you maximize your brand’s presence and engagement on social media platforms. From developing content calendars and creating engaging posts to managing ad campaigns and analyzing performance metrics, we’ll help you leverage the power of social media to grow your audience and drive conversions.

Can you provide assistance with print production and fulfillment?

Yes, we offer print production and fulfillment services to help you bring your designs to life in the physical world. From sourcing high-quality materials and printing techniques to managing logistics and distribution, we’ll handle every aspect of the print production process to ensure that your printed materials are of the highest quality and delivered on time.

How do you stay abreast of industry trends and emerging technologies?

We’re dedicated to staying at the forefront of industry trends and emerging technologies through ongoing research, training, and professional development. We regularly attend industry conferences, participate in webinars, and engage with industry publications to stay informed and inspired.

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